Hotline Support (HIT Professional) – IDDS Project
Company: Reach Ethiopia
Experience Level: Junior
Location: Addis Ababa (01), Bahirdar (1), Hawassa (01), Adama (01), Jigjiga (01)
Salary: As per the scale of the Company
Number Of Required: 5
Job Description
Background
REACH Ethiopia is a legal entity established as a local non-governmental organization under the law of the Federal Democratic Republic of Ethiopia by Proclamation no. 1113/2019, licensed and bearing Certificate No: 3020 from Ethiopian Authority for Civil Society Organizations. REACH Ethiopia invites interested individuals, with the experience of providing IT helpdesk support to undertake the following responsibilities.
Functional Responsibilities
- Serve as the first point of contact for users seeking technical assistance over the phone or instant messaging applications
- Performing remote troubleshooting through remote desktop access and diagnostic techniques
- Ensure that facilities stay connected to the central server and track issues in connectivity.
- Conduct inter-facility network installation and extension.
- Install and maintain specialized software, including performing setup functions.
- Communicate unresolved issues and feedback to developers and product managers in an organized and timely manner.
- Exercise patience under busy days, difficult users or less-than-optimal connectivity situations
- Record support requests and resolutions and report to the supervisor periodically
- Perform any other relevant activities as assigned by the Project Manager
Duration: - short-term with the possibility of extension (five months)
Number required: Five (05)
Location: - Addis Ababa (01), Bahirdar (1), Hawassa (01), Adama (01), Jigjiga (01)
Job Requirements
Education, Experience, Skills Requirements
- Bachelor’s Degree in Information Systems or related field
- At least 2 years of practical IT helpdesk support experience in similar position
- Experience in Networking installation and intra-facility networking
- Good understanding of computer systems, MS Office applications, mobile devices, and other tech products
- Background at health information technology and experience in Health information systems is advantageous.
- Fluency in spoken and written English and Amharic is required
How to Apply
Please submit the following documents as part of your application:
- Personal CV, indicating all experience, as well as the contact details (email and telephone number) of the applicant and at least three (3) professional references; Key qualifications required should be embedded in CV.
- Application letter indicating information evidencing your experience of having provided services similar to those required or expertise that would allow you to carry out the services required.
- Please submit your application to the following email: reachethrm@reachet.org.et within 3 working days from the first appearance of the announcement.
- Deadline July 11, 2023