Hotline Support (HIT Professional) – IDDS Project


Company: Reach Ethiopia 

Experience Level: Junior

Location: Addis Ababa (01), Bahirdar (1), Hawassa (01), Adama (01), Jigjiga (01)  

Salary: As per the scale of the Company 

Number Of Required: 5 

Job Description


REACH Ethiopia is a legal entity established as a local non-governmental organization under the law of the Federal Democratic Republic of Ethiopia by Proclamation no. 1113/2019, licensed and bearing Certificate No: 3020 from Ethiopian Authority for Civil Society Organizations. REACH Ethiopia invites interested individuals, with the experience of providing IT helpdesk support to undertake the following responsibilities.

Functional Responsibilities

  • Serve as the first point of contact for users seeking technical assistance over the phone or instant messaging applications
  • Performing remote troubleshooting through remote desktop access and diagnostic techniques
  • Ensure that facilities stay connected to the central server and track issues in connectivity.
  • Conduct inter-facility network installation and extension.
  • Install and maintain specialized software, including performing setup functions.
  • Communicate unresolved issues and feedback to developers and product managers in an organized and timely manner.
  • Exercise patience under busy days, difficult users or less-than-optimal connectivity situations
  • Record support requests and resolutions and report to the supervisor periodically
  • Perform any other relevant activities as assigned by the Project Manager

Duration: - short-term with the possibility of extension (five months)

Number required: Five  (05)

Location: - Addis Ababa (01), Bahirdar (1), Hawassa (01), Adama (01), Jigjiga (01)

Job Requirements

Education, Experience, Skills Requirements

  • Bachelor’s Degree in Information Systems or related field
  • At least 2 years of practical IT helpdesk support experience in similar position
  • Experience in Networking installation and intra-facility networking
  • Good understanding of computer systems, MS Office applications, mobile devices, and other tech products
  • Background at health information technology and experience in Health information systems is advantageous.
  • Fluency in spoken and written English and Amharic is required

How to Apply

Please submit the following documents as part of your application:

  • Personal CV, indicating all experience, as well as the contact details (email and telephone number) of the applicant and at least three (3) professional references; Key qualifications required should be embedded in CV.
  • Application letter indicating information evidencing your experience of having provided services similar to those required or expertise that would allow you to carry out the services required.
  • Please submit your application to the following email: within 3 working days from the first appearance of the announcement.
  •  Deadline July 11, 2023


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