Junior Software Support Engineer
Do you have a Bachelor's Degree in Computer Science, Software Engineering or any other related field with 1 - 2 years of work experience in Software Support or similar role? Are you seeking more challenges in a fast-growing professional company with a disciplined work culture?
- Troubleshoot and resolve software-related issues by analyzing log files, debugging code, and investigating root causes.
- Communicate effectively with customers or users to understand and diagnose software problems, ensuring timely and accurate resolution.
- Document support cases, including steps taken, troubleshooting methods, and resolutions, for future reference and knowledge base maintenance.
- Collaborate with cross-functional teams, including developers and QA engineers, to escalate and resolve complex technical issues.
- Participate in the testing and quality assurance of software releases to ensure stability and reliability.
- Contribute to the improvement of support processes and procedures, suggesting ideas for enhancing customer experience and efficiency.
- Stay updated with product knowledge and new releases to effectively support customers with the latest features and enhancements.
- Provide training and guidance to customers or end users on software functionalities and best practices.
- Basic understanding of software development concepts and principles
- Familiarity with relational databases and SQL queries.
- Excellent communication and interpersonal skills to interact with customers or users in a professional and empathetic manner.
- Ability to work independently and collaboratively in a team environment.
- Detail-oriented and organized, with the ability to prioritize and manage multiple support cases simultaneously.
- Customer-oriented mindset with a strong focus on delivering high-quality support.
- Willingness to learn and adapt to new technologies and software applications.
- Previous experience in a customer support or technical support role is a plus
- Knowledge of support ticketing systems and remote troubleshooting tools is a plus.
How to Apply
- Click here: https://www.ienetworksolutions.com/job/jr-software-support-engineer/
- Deadline: July 14, 2023