Junior Software Support Engineer


Company: IE Network Solutions PLC
Location: Addis Ababa,
Career Level: Junior 
Employment Type: Full time

    Job Description

    • Do you have a Bachelor's Degree in Computer Science, Software Engineering or any other related field with 1 - 2 years of work experience in Software Support or similar role? Are you seeking more challenges in a fast-growing professional company with a disciplined work culture? 


      • Troubleshoot and resolve software-related issues by analyzing log files, debugging code, and investigating root causes.
      • Communicate effectively with customers or users to understand and diagnose software problems, ensuring timely and accurate resolution.
      • Document support cases, including steps taken, troubleshooting methods, and resolutions, for future reference and knowledge base maintenance.
      • Collaborate with cross-functional teams, including developers and QA engineers, to escalate and resolve complex technical issues.
      • Participate in the testing and quality assurance of software releases to ensure stability and reliability.
      • Contribute to the improvement of support processes and procedures, suggesting ideas for enhancing customer experience and efficiency.
      • Stay updated with product knowledge and new releases to effectively support customers with the latest features and enhancements.
      • Provide training and guidance to customers or end users on software functionalities and best practices.

        Job Requirements

        • Basic understanding of software development concepts and principles
        • Proficiency in programming languages such as Java, C#, Python, or JavaScript
        • Familiarity with relational databases and SQL queries.
        • Excellent communication and interpersonal skills to interact with customers or users in a professional and empathetic manner.
        •  Ability to work independently and collaboratively in a team environment.
        • Detail-oriented and organized, with the ability to prioritize and manage multiple support cases simultaneously.
        •  Customer-oriented mindset with a strong focus on delivering high-quality support.
        • Willingness to learn and adapt to new technologies and software applications.
        • Previous experience in a customer support or technical support role is a plus
        • Knowledge of support ticketing systems and remote troubleshooting tools is a plus.

        How to Apply


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