Junior Software Support Engineer

job-post/Junior Software Support Engineer

Company: IE Network Solutions PLC

Location: Addis Ababa,

Career Level: Junior

Employment Type: Full time

Job Description

Do you have a Bachelor's Degree in Computer Science, Software Engineering or any other related field with 1 - 2 years of work experience in Software Support or similar role? Are you seeking more challenges in a fast-growing professional company with a disciplined work culture?

Responsibilities:

Troubleshoot and resolve software-related issues by analyzing log files, debugging code, and investigating root causes.
Communicate effectively with customers or users to understand and diagnose software problems, ensuring timely and accurate resolution.
Document support cases, including steps taken, troubleshooting methods, and resolutions, for future reference and knowledge base maintenance.
Collaborate with cross-functional teams, including developers and QA engineers, to escalate and resolve complex technical issues.
Participate in the testing and quality assurance of software releases to ensure stability and reliability.
Contribute to the improvement of support processes and procedures, suggesting ideas for enhancing customer experience and efficiency.
Stay updated with product knowledge and new releases to effectively support customers with the latest features and enhancements.
Provide training and guidance to customers or end users on software functionalities and best practices.

Job Requirements

Basic understanding of software development concepts and principles
Proficiency in programming languages such as Java, C#, Python, or JavaScript
Familiarity with relational databases and SQL queries.
Excellent communication and interpersonal skills to interact with customers or users in a professional and empathetic manner.
Ability to work independently and collaboratively in a team environment.
Detail-oriented and organized, with the ability to prioritize and manage multiple support cases simultaneously.
Customer-oriented mindset with a strong focus on delivering high-quality support.
Willingness to learn and adapt to new technologies and software applications.
Previous experience in a customer support or technical support role is a plus
Knowledge of support ticketing systems and remote troubleshooting tools is a plus.

How to Apply